Roger Blunt from One to One PC Tuition, Berkhamsted solves the mystery
Do you read and send e-mails using a mail client such as Outlook Express, Outlook, Windows Mail, or Windows Live Mail? Have you ever had the experience of someone telling you that they have sent you a mail, but you can find no trace of it?
The chances are that your internet provider has a spam filter in place. Spam is unsolicited (and usually unwelcome) mail, which can flood your inbox and cause considerable annoyance. To protect customers from this, internet service providers such as BT and Orange have built programs which filter out the spam from genuine mail before sending it to your computer. However, they are not perfect and sometimes a real message gets trapped by the filter.
You can check this by using your internet service provider’s webmail service (for example if you are with BT go to: http://bt.yahoo.com/ , or if with Orange go to http://www.orange.co.uk/communicate/email/) and logging in with your usual e-mail address and password. Once on the mail page you will see a “Spam” folder. Check what is in there: if it contains a genuine message, select it and click the button called “Not Spam” or similar. This will move the message to your Inbox and also tell the spam filter that this comes from a genuine sender. Any future messages from this sender should bypass the filter and come straight to your Inbox.
Remember that messages will only stay in the Spam folder for a limited number of days before being deleted, so it is as well to check it regularly.
For further information on this or other topics, contact One to One PC Tuition on 01442 896041.
